Support

Talk to a human

One person builds and answers Psyke. Write to psyke@psyke.site and you will get a reply within two working days, usually sooner.

It helps to say which iPhone you are on, which iOS version, and what you expected to happen. There is also a Send a suggestion form inside the app, under Profile, which reaches the same inbox with that context already attached.

Subscriptions

What Premium unlocks

Without Premium you see the first three titles of every row and the weekly edition stays visible. Premium opens every row in full, unlocks filtering by mood, lets you match with a friend, and lets you retake the quiz.

Restoring a purchase

If you reinstalled Psyke or changed iPhone, open Profile → Settings → Restore purchases. The same button sits at the bottom of the subscription screen. Use the Apple ID you bought with — a purchase cannot move between Apple IDs.

Cancelling

Subscriptions are billed by Apple, so cancelling happens in iOS, not in Psyke: Settings → your name → Subscriptions → Psyke → Cancel. Psyke has a Manage subscription row in Profile that opens that screen directly.

Cancelling stops the next renewal. You keep Premium until the end of the period you already paid for. During a free trial, cancel at least 24 hours before it ends and you are not charged.

Refunds

Apple handles all refunds, not us. Request one at reportaproblem.apple.com. If Apple refuses and you think the charge was genuinely wrong, write to us anyway and we will look at it.

Your account and your data

Deleting your account

Profile → Settings → Delete account, inside the app. Your profile, reactions, matches and picks are permanently deleted within 30 days.

Deleting the account does not cancel an active subscription — Apple owns that billing relationship. Cancel it separately, as described above, or you keep being charged.

If you cannot open the app, write to psyke@psyke.site from the address tied to your account and we will delete it for you.

A copy of your data

Ask at psyke@psyke.site and we will send it within one month. Your rights, and how to complain if we get this wrong, are set out in the Privacy Policy.

Common problems

The Home screen is empty, or stuck loading

Psyke needs a connection to fetch your curated titles. Check the connection, then pull down to reload or reopen the app. If it persists, tell us your archetype and we will check the catalogue for it.

I paid but Premium is not active

Use Restore purchases first. If it still says you are on the free tier, write to us with the date of purchase and we will look it up.

My archetype changed and I did not want that

Retaking the quiz replaces your archetype. Psyke asks before it overwrites one, so if it changed without you agreeing, that is a bug — please tell us.

I am not getting notifications

Every notification is opt-in, in Profile → Settings, and iOS has its own switch in Settings → Notifications → Psyke. Both have to be on.

About the film and series data

Titles, synopses, cast and poster art come from The Movie Database (TMDB). Psyke uses the TMDB API but is not endorsed or certified by TMDB. If something in a title's details looks wrong, it usually comes from there — tell us anyway and we will check it.